Support & FAQ

Framed is a production planning tool for videographers and crews. You can build shot lists and storyboards, block floor plans, manage equipment, invite teammates, and keep everything in one place from prep through shoot day.

Create an account on the signup page, complete the short welcome questions (or skip them), then start your free trial when prompted. After that you can create a project and add your first shots.

Yes. New accounts can start a 7-day free trial. You won't be charged until the trial ends, and you can cancel anytime from Billing.

Open Billing and choose Manage subscription. That opens the Stripe customer portal where you can cancel, update payment details, or download invoices.

Yes. Add people as friends from your profile, then invite them to a project or team by username. They'll get an invite in the inbox (the envelope icon in the header).

You can connect your own Higgsfield API credentials from your profile. Framed then uses that account to generate cinematic reference images for shots. AI credits and billing for generation are handled by your Higgsfield account, not your Framed subscription.

Yes. From a project you can download PDFs of your shot list, storyboard, and related production materials for sharing on set or with clients.

Go to Profile → Danger zone, then type DELETE to confirm. Your account becomes inactive immediately and is permanently removed after 30 days. You can cancel the deletion during that period if you change your mind. Your subscription is canceled when you schedule deletion.

Refresh the page or open Billing once — Framed syncs your subscription status from Stripe. If it still looks wrong after a minute, email us at support@nordcode.no with the email on your account.

Email support@nordcode.no. Include your account email and a short description of the issue — we'll get back as soon as we can.